Refund Policy

Eligibility for Refunds

• Refunds are available for defective, damaged, or incorrectly delivered products.

• Refunds are also applicable in cases of service deficiencies or order cancellations initiated by the customer within the allowed time frame.

• Items must be returned in their original condition, unused, and with original packaging and receipts, unless damaged during shipping.

Cancellation and Return Window

• Customers may cancel orders within 24 hours before dispatch without penalties.

• Returns and refund requests must be initiated within 7 to 15 days from the date of delivery depending on the product category, as specified at the time of purchase.

Refund Process and Timeline

• Upon receipt and verification of returned goods, refunds will be processed promptly.

• Refunds are generally issued to the original mode of payment within 5-7 business days.

• In case of cash-on-delivery payments, store credit or alternate refund methods may be offered with prior consent.

Non-Refundable Items

• Certain products and services may be non-refundable (e.g., custom orders, digital downloads, consumables). These exceptions will be clearly mentioned during purchase.

Shipping Charges

• Shipping costs for returned items may be borne by the customer unless the return is due to BestonConnect.com's error such as wrong product delivery or defect.

Dispute Resolution

• Customers with refund-related grievances are encouraged to contact customer support immediately.

• The resolution process adheres to the Consumer Protection Act, 2019, and customers may seek assistance from consumer disputes redressal forums if needed.

Contact

For refund requests and inquiries, please reach us at bestonconnect@gmail.com or via WhatsApp support.